US Global Mail - Trust Center - Security & Privacy

Founded in 1999

US Global Mail recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a service provider/product, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities within US Global Mail so that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

Founded in 1999

Compliances

HIPAA

Compliant

SOC 2

Compliant

Trusted by

Property Management

Small Business

Netflix

Chubb

EY

Shell

AI Security Posture

Cost model

tiered

Human-in-loop

Stability

https://www.usglobalmail.com/ai-info/

Training on customer data

No training

Accuracy

99.9%

Data retention

180 days

Sprinto AI

Controls

Product security

Production System User Review

Situational Awareness For Incidents

Vulnerability Remediation Process

Data security

Identity Validation

Termination of Employment

Production Databases Access Restriction

Network security

Impact analysis

Limit Network Connections

Transmission Confidentiality

App security

Conspicuous Link To Privacy Notice

Secure system modification

Approval of Changes

Endpoint security

Malicious Code Protection (Anti-Malware)

Corporate security

Code of Business Conduct

Organizational Structure

Roles & Responsibilities

Resources

Acceptable Usage Policy

Policy

Access Control Policy

Policy

Access Control Procedure

Policy

Asset Management Policy

Policy

Asset Management Procedure

Policy

Business Continuity & Disaster Recovery Policy

Policy

Subprocessors

GCP

IT infrastructure

Zoho CRM

Customer Service

Sendgrid

Customer Service

Jira

Product management tools

Intercom

Customer Service

Google Analytics

Others

Security & Compliance Updates

New Trust Center Documents Now Available

Jul 29, 2026

We've added several important legal and compliance documents to the Resources section of the US Global Mail Trust Center.

Customers and prospective customers can now review and download the following documents:

Data Processing Agreement (USGM DPA) Master Service Agreement (MSA) Template Terms of Service Privacy Policy AI Data Processing Business Associate Agreement (BAA)

Making these documents publicly available helps streamline security and procurement reviews by giving customers easier access to the information they need during their evaluation and onboarding process.

We'll continue expanding our Trust Center with additional documentation, security updates, policy changes, and other trust and compliance resources over time.

Your Data

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